Terms And Conditions

By The Order Of

The Peaky Winders 

Terms And Conditions


All users of this site who purchase from Peaky Winders are agreeing that they have read and understood the site terms and conditions. 

By doing this you accept that you are over 18 and that you understand that vaping related products must be stored in a safe place away from children. 

All users of this site agree that; access to and use of this site are subject to the following terms and conditions and other applicable laws. 

If you do not agree to these terms and conditions please do not use this site.

Terms And Conditions

Please read these terms carefully and keep a copy of them for your reference.

About Us

This website is owned and operated by:

Peaky Winders 

Company Registered Office Address:

Peaky Winders 

68 Wood Street



CV12 8AZ

VAT Number: GB 286 8293 47

Insurance Under Written By: Bluefin Insurance Services

If you need to contact us, please e-mail us at 

Office Operating Hours:

Mon-Fri – 9:00-17:00

Age Restriction

You must be eighteen (18) years of age to purchase our products within the UK OR of legal nicotine-product purchasing age, within accordance to the law of the country you are currently in when placing an order.

Peaky Winders will not sell vaping products to minors and we reserve the right to cancel any transaction based on our sole discretion where we believe the purchaser intends to purchase products on behalf of a minor.

Making A Contract With Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we have dispatched your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming dispatch of your order, and there will be no contract between us.

How To Place An Order

Select the item(s) that you require from our website by clicking the Add to Basket link shown for the item.

Items that you have selected can be reviewed at any time via the View Basket link.

When you have completed your selections click on the Proceed To Checkout link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

If you make a mistake during ordering please contact us as soon as possible.

Please ensure that all details are entered accurately and into the correct fields.


We aim to dispatch all orders within two working days of receiving your order however we can not guarantee a dispatch date. We provide a specialised and hand crafted product and so orders are dispatched in line with our current manufacturing schedules.

If we are unable to dispatch your order within two working days you will be notified via the email address you have provided. 

We offer First Class Signed For postage via Royal Mail. All orders to the UK are dispatched via this method to ensure successful delivery where possible. Full terms and conditions of this shipping method can be found on Royal Mail’s Website using the link below –

Orders placed for delivery outside of the UK will be dispatched via Royal Mail International Tracked & Signed Service. Full terms and conditions of this shipping method can be found on Royal Mail’s Website using the link below –

We are not responsible for packages delayed or confiscated by your internal customs authorities and we are unable to answer any shipping queries by telephone. If you wish to contact us about non-delivery, we ask that you please wait until the usual delivery time period has elapsed, as we won’t be able to assist until this time period has passed.

You will receive email confirmation once your order has been dispatched and the Royal Mail Tracking Reference is available upon request.

If any goods are lost or damaged in transit, please let us know promptly. 

We are not responsible or accountable for any failed deliveries or missing items due to the actions or inactions of Royal Mail or any other courier service used.

Cancellation And Returns

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. The goods must be in their original state complete with packaging. You must ensure that the goods are packaged adequately to protect against any damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights for example, if goods are faulty or misdescribed.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Please note we are unable to provide any manufacturer’s warranty on hand crafted coils. If you have an issue with a product and believe it to be faulty you may contact us via email.


All aspects of our website design, text, graphics, applications, software, underlying source code and all other aspects of the site as well as all product labelling and packaging design, images, graphics and other artwork are copyrights of Peaky Winders.

In accessing our website, you agree that any downloading of content is for personal, non-commercial reference only. No part of the website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior written permission.

Peaky Winders take all breaches of copyright extremely seriously and offenders can expect to be prosecuted rigorously.

Trade Marks

The trade marks, names, graphics, logos and service marks (collectively “trade marks”) displayed on this website and displayed on our products and packaging are registered and unregistered trade marks of Peaky Winders and/or our affiliates. Nothing contained on our website should be construed as granting any licence or right to use any name, graphic, logo or trademark without our prior written permission.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Changes To These Terms

These terms were last changed on 17/11/2018

All previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you have any questions please contact us via email at